What to do if you forget your password or username
It is common to forget a password after not logging in for a long time. jdb makes solving this problem straightforward.
Click the "Forgot your password?" link on the login page. Enter your registered mobile number or email and a verification code will be sent. Use the code to set a new password.
If you cannot remember your username, try logging in with your registered mobile number. If that does not work either, contact 24/7 live chat directly — support is available in Bengali.
Useful tips
- After a password reset, the old password no longer works.
- Keep your new password at least 8 characters long — a mix of letters, numbers, and symbols is better.
- Use the reset code within 5 minutes of receiving it.