For ages 21 and above

Responsible Gaming Commitment

jdb believes that knowing your own limits is just as important as enjoying entertainment. Playing on our platform should always be safe, controlled, and done with awareness.

For ages 21 and above 24/7 Support Self-Control Tools

Safe Gaming

Keep yourself and your family protected

Why controlled gaming matters

Online casino and betting is primarily a form of entertainment. At jdb, we want every user to play with awareness and within their own means. Our goal is for you to enjoy entertainment without fear of financial loss or pressure on your family.

Registering at jdb means more than just playing games — it also means agreeing to our Terms and Conditions and committing to responsible behaviour. Every account holder is encouraged to set their own daily or weekly betting amount and not go beyond that limit.

Players often do not notice when entertainment is turning into a problem. In such situations, the first step is to be aware of your own behaviour and feelings. Below we have listed some tools and signs that will help you make the right decisions.

You can learn more about how jdb prioritises user protection on our About Us page. We believe a player who plays with a clear mind is the true user of the platform.

Age Verification and Identity Checks

Providing the correct date of birth at the time of account registration is mandatory. jdb may request documents for identity verification at any time. Deposits or withdrawals may be restricted until age verification is complete.

If a minor you know attempts to use your account, let us know via our 24/7 live chat. In a family setting where children are present, keep your login details secure and disable auto-login.

Self-Control Tools

Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; to increase it, a 24-hour waiting period applies.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the platform will automatically notify you and give you the option to take a break.

Bet Limit

Set the maximum amount you will wager within a given period. Once this limit is reached, the system will not accept further bets and you will remain protected.

Loss Limit

Decide in advance how much you are willing to lose in a day or week before stopping play. When that amount is reached, your account will automatically become inactive for that period.

Break Mode (Cool-off)

Take a break from playing for a few days or a few weeks. You will not be able to log in until the break period is over.

Permanent Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can request to close your account permanently. This decision is difficult to reverse — so think it through carefully.

To use these tools, go to the "Settings" section of your account or get direct help through jdb's 24/7 live chat. Our support team assists in both Bengali and English. For more details on setting limits, visit the FAQ page.

Warning Signs of a Problem

If you notice any of the following situations in yourself or someone close to you, take it seriously. It is not a sign of weakness — it takes courage to recognise yourself.

Repeatedly playing to try to recover lost money and being unable to stop.

Keeping your gaming secret or hiding the amount you bet from family and friends.

Using money meant for bills, food, or other essential expenses to play.

Feeling uncomfortable, angry, or anxious when unable to play — as if you cannot find peace of mind.

Spending long hours on online casino while neglecting work, studies, or family responsibilities.

Trying to stop playing but repeatedly failing and losing control over yourself.

Check Yourself

Ask yourself these questions honestly. If you answer "Yes" to three or more, consider speaking with our support team.

Do I go beyond my set budget for gaming?

Do I feel upset after losing and place more bets to make up for it?

Are family members or people close to me worried about my gaming habits?

Do I keep opening the app before sleeping or in the middle of work?

Have I taken on debt or borrowed money from people I know in order to play?

Have I tried to stop playing but could not?

jdb's Responsible Gaming Commitment

jdb is not just an entertainment platform — we are committed to protecting our users. In line with our Privacy Policy, user behaviour data is never sold to third parties; it is used solely to ensure user safety.

Operating strict protection measures for minors and vulnerable individuals.

Providing the ability to immediately restrict or close an account at the user's request.

Actively sharing information on responsible gaming through our support team.

Keeping financial information secure through SSL encryption and safe payment gateways.

Alerting users and offering support when suspicious behaviour is detected.

Regularly updating and improving responsible gaming policies and tools.

Where to Find Support

If you are struggling, do not face it alone — seek help. The following resources are always available to you.

jdb Live Chat Support

Our support team is available 24 hours a day, 7 days a week in Bengali and English. Chat with us directly about account limits, self-exclusion, or any concern — no question is too small.

Contact by Email

If you prefer to raise the matter confidentially, write to our support email. We respond promptly and keep your information completely secure.

Family and Close Ones

Talk openly with your family. Sharing your feelings with someone you trust can often be the first step toward resolving a problem.

Professional Counselling Services

There is no shame in seeing a psychiatrist or counsellor. Behavioural addiction is treatable and professional support brings real, lasting change.

Community Support Groups

Various local community and government services are available in Bangladesh for addiction support. You can reach out through family or contact the mental health department of a hospital near you.

Responsible Gaming FAQs

After logging in to your account, go to the "Settings" or "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. If you have any trouble, contact our 24/7 live chat.

Permanent self-exclusion means you want to close your account for good and do not wish to open a new one in the future. To make this request, contact us via email or live chat. Once requested, it cannot be reversed, so think carefully before deciding.

Report it to us immediately through our 24/7 live chat or email. jdb will review the account in question and take the necessary action. Protecting minors is one of our highest priorities.

A cool-off is a break for a set period — usually a few days to a few weeks. Once the period ends, you can use your account normally again. Permanent self-exclusion is a final decision that cannot be reversed.

Yes, jdb automatically detects unusual playing patterns. If concerning activity is found on an account, our team alerts the user and offers support. This information is completely confidential and is used only for the user's protection.

Yes, your account funds remain completely safe during a cool-off or self-exclusion. If you wish to withdraw after the break period ends or after your account is closed, contact our support team.